How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
General shipping information
All orders are shipped through USPS and will include a tracking number.
Canadian backers are responsible for any/all VAT or import taxes/fees.
Last updated: May 08, 2024 08:31
What are pin grades?
Pin Grades
We offer two grades of pins, First Grade, and B Grade. First Grade pins are the only pins offered in crowdfunded campaigns. Our pins are handmade and may have minor cosmetic imperfections.
Examples of First Grade imperfections are as follows, but not limited to:
- Small buff marks, scuffs, or scratches on metal/enamel
- Small specks, pores, or bubbles anywhere on the pin
- Slightly low or uneven fills
- Slightly misaligned screenprinted details (for pins with screenprinting)
- Slight variations in the distribution of glitter
- Slight defects in text (this is usually only in pins with small text)
We want to make you aware that these First Grade pins may have small imperfections, but 99% of the time, these imperfections are non-existent or not noticeable
Last updated: May 10, 2024 00:23
How are pins packaged and what type of pin backs are included?
In order to minimize waste, all pins will be packaged wrapped in honeycomb paper, which will help protect the pins and can be recycled. All pins have 2 rubber clutches, and will be attached to a single backing postcard, regardless of the number of pins ordered. Additionally, stickers and sticker packs will be packaged in a small paper envelope that can be recycled.
Last updated: August 21, 2024 20:29
Current Estimated Shipping Date: September 2024
Last Updated At: 05/08/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.